Privacy Policy

By using our Services, you agree to the terms outlined in this policy. If you do not agree with any part, please do not use our Services or provide personal information.

1. Information We Collect

We collect information to provide, maintain, and improve our Services. This includes:

Personal Information You Provide:
Name, date of birth, email, phone number, address, payment details (cards, e-wallets, cryptocurrency), and verification documents (passport, ID, selfies, bank statements) needed for KYC/AML.

Account and Transaction Information:
Username, hashed password, deposit and withdrawal history, bets placed, winnings, bonuses used, and promo code redemptions.

Device and Technical Data:
IP address, device type, operating system, browser, language, time zone, cookies, device identifiers, and session data.

Usage and Behavioral Information:
Games you play, session durations, tournament participation, interactions with live chat or support, game preferences, and bonus usage patterns.

2. How We Use Your Information

We use your data for purposes including:

• Managing your account and verifying age (18+), identity, and eligibility.
• Processing deposits, bets, winnings, and withdrawals (including MYR and cryptocurrency).
• Delivering personalized promotions, bonuses, and tournaments.
• Preventing fraud, money laundering, underage gambling, and other prohibited activity.
• Promoting responsible gaming and offering self-exclusion or support tools.
• Improving our Services and analyzing usage trends.
• Communicating account updates, support responses, promotions, or critical notices.
• Complying with legal, regulatory, or licensing obligations.

3. Legal Basis for Processing

Your personal data is processed based on:

• Contractual necessity: Providing Services after registration.
• Legal obligations: AML/KYC, age verification, tax reporting.
• Legitimate interests: Fraud prevention, improving Services, responsible gaming tools.
• Consent: For marketing or non-essential cookies.

4. Sharing and Disclosure

We may share information with:

• Service providers – payment processors, game providers, verification services, hosting providers.
• Regulators or law enforcement as required.
• Affiliated companies for operational purposes.
• Third parties in the event of mergers, acquisitions, or asset transfers.

We do not sell your personal data for marketing purposes.

5. Data Security

We use encryption (SSL/TLS), firewalls, access controls, and regular security reviews to protect your data. No system can guarantee 100% security, but we take all reasonable measures.

6. Data Retention

We keep personal data only as long as needed for Services, legal obligations, dispute resolution, or enforcing agreements. After that, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction (including GDPR where applicable), you may:

• Access your personal data.
• Correct inaccuracies.
• Request deletion (subject to legal retention rules).
• Restrict or object to processing.
• Withdraw consent (where relevant).
• Request data portability.

To exercise these rights, contact us at [email protected]. Identity verification may be required.

8. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. Manage preferences through your browser or our cookie banner. See our Cookie Policy for details.

9. International Data Transfers

Your data may be transferred and processed outside your country. Appropriate safeguards, such as standard contractual clauses, are applied to protect your information.

10. Children’s Privacy

Our Services are for users aged 18 and above. We do not knowingly collect information from minors. Any accidental collection will be deleted immediately.

11. Updates to This Policy

We may revise this Privacy Policy occasionally. Updates will be posted on this page with the “Last Updated” date. Continued use after changes means acceptance.

12. Contact Us

For questions or concerns about this Privacy Policy, email us at [email protected]. We aim to handle privacy inquiries promptly and transparently.